WeStrive Frequently Asked Questions

You have questions - We have answers

For support questions, please contact us at

Help@westrive.com

Trainers - Getting Started

Trainers - Getting Started

Can I change my WeStrive payment plan later on?
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How can I sign-up up with WeStrive as a trainer?
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How can I download the WeStrive App?
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How can I make a YouTube Account and add videos to WeStrive?
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What are the benefits of being a trainer on WeStrive?
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Can I get new clients with WeStrive?
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What's the difference between automated programs and packages?
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How do I add a client on WeStrive?
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How do I add my own exercise photos or video content?
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What does WeStrive cost me as a personal trainer?
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How can I set up my personal website on WeStrive?
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Why isn't my exercise video uploading to WeStrive
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Trainers - Working with clients

Trainers - Working with clients

How to add or schedule Client Reminders & Events
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How do I add a Nutrition Plan for my client?
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What does my Client's WeStrive App look like?
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What are the Onboarding questions that come with my WeStrive profile?
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How do I track my client's progress on WeStrive?
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How do I contact/message my clients and are there group messages?
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What are the benefits for my clients using the WeStrive App?
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Can clients see their workout history?
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Why can't I change my client's email on WeStrive?
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Why should I add my in-person clients to WeStrive?
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How do I delete or archive a client?
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What if my client doesn't get the invite email?
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How Do I Use the Nutrition Calendar/Macro-Tracking?
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Can I download fitness programs as a PDF?
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How do I assign a program to my client?
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How do Client profiles, Notes, Progression, and all that work?
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How often can I transfer Stripe funds and how long does it take?
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Why do you need my SSN when signing up for Stripe Billing?
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How do I set up a Stripe Payment (Connect) account on WeStrive?
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How do I add a client's email if I originally only added them by their name?
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What happens if my clients want a refund?
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How do I upload progress photos of my clients?
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How can I copy workouts to multiple clients at once?
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How do I delete a client's pending monthly invoice?
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Clients - Using WeStrive

Clients - Using WeStrive

How do I Sync-up Apple or Google Health on WeStrive?
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How do I use the WeStrive App?
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Are my progress photos private on WeStrive?
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How do I use the Lose It! Nutrition App?
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How do I message my trainer?
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As a client, how do I cancel my client subscription to a program?
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How do I change my payment card on WeStrive as a client?
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Trainers - General FAQs

Trainers - General FAQs

💸 Can I get paid to refer other trainers?
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How long of a commitment do I have to make to WeStrive?
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Does WeStrive have Custom Branding?
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How do I change my password?
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Is WeStrive available in other languages than English?
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How do I delete my account?
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Can I have both a trainer and a client account?
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Are my exercise photos & videos available to other trainers?
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What if I forgot my password?
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As a trainer, how do I update my monthly payment?
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Does WeStrive have Custom Branding or white-labeling?
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Trainers - General FAQs

Gym Owners - General FAQs

How do I add another gym to my team?
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How do I transfer a coach to another gym?
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How many locations can my gym have?
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How many coaches can my gym have?
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How does pricing work for gyms?
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I signed up as one gym and now I have another. How do I add more locations?
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Can I edit the coaches and clients of other gyms if I’m the head location?
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If we have multiple gyms, who pays for the account?
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I run a gym and my account is underneath a bigger gym. What happens if I remove my account from them and go off on my own?
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A coach at our gym already has a WeStrive account and trains on WeStrive. How do I get add them to our gym?
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